Responsible Gaming
Gaming Should Be Entertainment
At Monkey Puzzle, we believe that online casino gaming should be enjoyed as a form of entertainment only. It is not a way to earn money, solve financial problems, or generate income. Please gamble only with money you can afford to lose, and always maintain a healthy balance in your life.
Age Verification
Online gambling in Canada is restricted to individuals who are 18 years of age or older (or the legal age in your province or territory, whichever is higher). By using Monkey Puzzle, you confirm that you meet the legal age requirement in your jurisdiction.
We are committed to preventing underage gambling and protecting young people. If you are under the legal gambling age, please do not use our services.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Please review the following checklist. If you recognize any of these signs in yourself or someone you know, seek help immediately:
- Chasing losses: Continuing to gamble to recover money you've lost
- Hiding gambling activity: Being secretive about the time or money spent gambling
- Increasing bets: Needing to gamble with larger amounts to achieve the same excitement
- Neglecting responsibilities: Gambling instead of attending to work, school, family, or personal obligations
- Financial problems: Using borrowed money, credit cards, or savings to fund gambling
- Relationship strain: Experiencing conflict with family or friends due to gambling habits
- Failed attempts to cut back: Repeatedly trying and failing to reduce or stop gambling
- Mood changes: Feeling anxious, depressed, or irritable when unable to gamble
- Escape motivation: Gambling to escape problems or uncomfortable emotions
- Tolerance: Needing to spend more time and money to feel the same level of excitement
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer tools to help you maintain control over your gaming. These may include:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period
- Loss Limits: Restrict the amount of money you can lose in a day, week, or month
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Session Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Cooling-Off Period: Take a break from gambling for a set period
We encourage you to use these tools to maintain responsible gambling habits.
Support Organizations for Problem Gambling
If you or someone you know is struggling with problem gambling, help is available. Contact one of the following organizations:
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Information, resources, and support for problem gambling in Canada - Problem Gambling Institute of Ontario
Provides treatment and prevention services across Ontario - Gambling Helpline (Provincial Services)
Contact your provincial health authority or gambling regulator for local support lines
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free support and advice for problem gambling - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Confidential counseling and support - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Help line: 1-800-GAMBLER (1-800-426-2537)
If You Need Help
Seeking help is a sign of strength, not weakness. If you believe you have a problem with gambling, or if someone you care about does, please reach out to one of the support organizations listed above. They offer confidential, professional assistance at no cost.
Remember: recovery is possible, and you don't have to face this alone.